Self Service FAQ’s
Frequently Asked Questions
An error message appears in step 1 during registration process
This is a technical problem with the system, please report the issue to firstname.lastname@example.org.
The Link provided in my registration email directs me to the sign in/register page
If this happens, at this point you can sign in using your username, password and security questions and you should then be notified that your account is active.
A 'PIN invalid' message appeared when trying to sign up
Please email email@example.com in order for your PIN to be reset.
I am trying to access my account through the 'my services's dashboard, but i do not yet have a PIN Number
If you do not yet have your PIN, you can click on the ‘access now’ button. this will ask you a set of questions, which if answered correctly will allow you immediate access.