Useful contacts

For issues regarding Self Service, such as your login not working, please email the system support team. Please ensure you state your local authority and provide your username for all queries.

Website operation

For any issues concerning pages on the website, e.g. links not working, spelling mistakes etc, please email the webteam.

Information requests

We publish business data on our website, please check this before making a Freedom of Information or Data Protection Request

Open Business Data

Contact Freedom of Information

For Freedom of Information requests about Council Tax, Benefits and Business Rates please contact Horsham District Council – dpa@horsham.gov.uk

Data Protection

For all Data Protection queries please email dpa@horsham.gov.uk

Website information

Website Information

Privacy Policy

Privacy Statement

Our Privacy Policy is designed to tell you about our practices regarding the collection, use and disclosure of information that you may provide via the LGSS Horsham website. Whenever you use this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

Ways that we collect information

Horsham District Council does not capture and store any personal information about individuals who access this web site, except where you voluntarily choose to give us your personal details via online forms, email, or by enquiring about any of our services. In the latter case, the personal data you give Horsham District Council will be used exclusively for providing you with the information you have requested.

Statistical information such as URL, type of browser and the IP address of site visitors is automatically monitored. This information is not linked to personally identifiable information and is only used by the Council for system administration and to evaluate the use of the site.

An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer).

For further information contact:

Email: dpa@horsham.gov.uk

Submission of personal information (data)

When you supply any personal information to Horsham District Council (e.g. when applying using an online form, or adding your details to an online information service) we have legal obligations towards you in the way we deal with that data.

We must collect the information fairly; we must let you know how we will use it; and we must tell you in advance if it becomes necessary to pass the information on to anyone else.

All personal information that we obtain from you will be dealt with in accordance with the provisions of this Privacy Policy and the Data Protection Act 1998. We will hold your personal information on our systems for as long as it is needed for the service you have requested, and remove it in the event that the purpose has been met.

Cookies

A cookie is a piece of data stored locally on your computer and contains information about your activities on the Internet. On our website, we use cookies to track users’ progress through the site, allowing us to make improvements based on usage data. The information in a cookie does not contain any personally identifiable information you submit to our site.

Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose not to accept the cookie, this will not affect your access to the majority of information available on our website. However, you will not be able to make full use of our online services.

The Information Commissioner’s Office (ICO) provides in depth information about cookies.

Web Statistics

We use a third-party system to generate statistics about visits to the website. This system uses cookies to collect anonymous data about visits to the website.

Disclosure

Except as otherwise stated, we may use information you provide via this site to improve the content, to communicate information to you (if you have requested it), for internal research purposes, and for the purposes specified in this Privacy Policy.

We do not disclose any information you provide via the site to any third parties or other government departments except where:

Such disclosures are necessary to fulfil our service obligations to you in which case we will require such third parties to agree to treat it in accordance with this Privacy Policy.
Required by applicable laws, courts orders, or government regulations (for example to prevent or detect crime).
You give us permission to do so.

Access to and correction of personal information

We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via this site.

You have a right to ask to see details of any personal information that we hold about you. If you wish to do so please contact our Data Protection Officer on dpa@horsham.gov.uk.

Security

Horsham District Council has a legal duty to protect the confidentiality of taxpayer information. We take all reasonable steps to protect any information you submit via our website in accordance with legislation such as the Data Protection Act 1998.

Please be aware that transmission of personal data to us via email is not secure, unless stated on the page where the form is located.

Where you use passwords, ID numbers, or other special access features on this site, you also have a responsibility to take reasonable steps to safeguard them.

Links to other websites

This site contains links and references to other websites. Please be aware that this Privacy Policy does not apply to those websites and we encourage you to read the Privacy Policy of every website you visit.

Third-Party Scripts

Some components of this website use third-party technologies. Our privacy policy does not cover these services in all instances.

Disclaimer

Whilst Horsham District Council makes every effort to keep the information on this web site accurate, we disclaim any warranty or representation, express or implied about its accuracy, completeness or appropriateness for a particular purpose. Thus you assume full responsibility for using the information on this website, and you understand and agree that neither Mid Sussex District Council nor any of its employees or agents is responsible or liable for any claim, loss or damage resulting from its use.

Horsham District Council is also not responsible for the contents or reliability of linked websites and does not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over availability of the linked pages.

The views expressed on this website are not necessarily those of LGSS or Horsham District Council.

Help points

Help points provide a point of contact where you will be able pick up a selection of Benefits forms.

Where can I find a help point?

The following are addresses of all of our help points and their opening times.

Mondays, Wednesdays & Fridays, 09:00 – 13:00

Horsham District Council

Parkside, Chart Way

Horsham, RH12 1RL