Maximise your income
- Tax Credits / Child Benefit
- Income Support / Jobseekers Allowance / Employment Allowance / Incapacity Benefit
- Pension Credit
- Attendance Allowance / Disability Living Allowance
Help and Support – Debt Advice
StepChange Debt Charity is a registered charity that offers free, private, debt advice and help.
Phone: 0800 138 1111
Monday – Friday from 8.00am – 8.00pm
Saturday from 8.00am – 4.00pm
The Money Advice Service
Call for free and impartial money advice.
Phone: 0800 138 7777
Monday – Friday from 8.00am – 8.00pm
Saturday from 9.00am – 1.00pm
National Debt Line
Phone: 0808 808 4000
Your local bureau can help with a range of issues. These include debt problems and advice if you are facing redundancy.
Council Tax banding and Business Rates valuations and appeals.
Phone: 03000 501501
Contact council tax
Contact business rates
Contact the Recovery team if Court Action has commenced on any Council Tax or Business Rates balances.
LGSS Revenues and Benefits Services
PO Box 10607
Call 0808 164 8610
Horsham District Council
Parkside, Chart Way
Horsham, RH12 1RL
Contact enforcement agencies
The Council use three Enforcement Agencies, please contact the relevant company.
Enquiry and payment line: 0333 320 1822
24 Hour Automated Payment Line: 0333 320 1100
PO Box 12019
PO Box 7672
Queries – 0345 601 2692 / 0151 650 4800
Payments – 0330 008 0430
6 Europa Boulevard
Contact self service or the web officer
For issues regarding Self Service, such as your login not working, please email the system support team. Please ensure you state your local authority and provide your username for all queries.
For any issues concerning pages on the website, e.g. links not working, spelling mistakes etc, please email the webteam.
We publish business data on our website, please check this before making a Freedom of Information or Data Protection Request
Contact Freedom of Information
For Freedom of Information requests about Council Tax, Benefits and Business Rates please contact Horsham District Council – email@example.com
For all Data Protection queries please email firstname.lastname@example.org
Ways that we collect information
Horsham District Council does not capture and store any personal information about individuals who access this web site, except where you voluntarily choose to give us your personal details via online forms, email, or by enquiring about any of our services. In the latter case, the personal data you give Horsham District Council will be used exclusively for providing you with the information you have requested.
Statistical information such as URL, type of browser and the IP address of site visitors is automatically monitored. This information is not linked to personally identifiable information and is only used by the Council for system administration and to evaluate the use of the site.
An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer).
For further information contact:
Submission of personal information (data)
When you supply any personal information to Horsham District Council (e.g. when applying using an online form, or adding your details to an online information service) we have legal obligations towards you in the way we deal with that data.
We must collect the information fairly; we must let you know how we will use it; and we must tell you in advance if it becomes necessary to pass the information on to anyone else.
Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose not to accept the cookie, this will not affect your access to the majority of information available on our website. However, you will not be able to make full use of our online services.
We do not disclose any information you provide via the site to any third parties or other government departments except where:
- Required by applicable laws, courts orders, or government regulations (for example to prevent or detect crime).
- You give us permission to do so.
Access to and correction of personal information
We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via this site.
You have a right to ask to see details of any personal information that we hold about you. If you wish to do so please contact our Data Protection Officer on email@example.com.
Horsham District Council has a legal duty to protect the confidentiality of taxpayer information. We take all reasonable steps to protect any information you submit via our website in accordance with legislation such as the Data Protection Act 1998.
Please be aware that transmission of personal data to us via email is not secure, unless stated on the page where the form is located.
Where you use passwords, ID numbers, or other special access features on this site, you also have a responsibility to take reasonable steps to safeguard them.
Links to other websites
Whilst Horsham District Council makes every effort to keep the information on this web site accurate, we disclaim any warranty or representation, express or implied about its accuracy, completeness or appropriateness for a particular purpose. Thus you assume full responsibility for using the information on this website, and you understand and agree that neither Mid Sussex District Council nor any of its employees or agents is responsible or liable for any claim, loss or damage resulting from its use.
Horsham District Council is also not responsible for the contents or reliability of linked websites and does not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over availability of the linked pages.
The views expressed on this website are not necessarily those of LGSS or Horsham District Council.