Useful contacts
Useful contacts
This page lists some contacts you may find useful.
Maximise your income
- Tax Credits / Child Benefit
- Income Support / Jobseekers Allowance / Employment Allowance / Incapacity Benefit
- Pension Credit
- Attendance Allowance / Disability Living Allowance
Help and Support – Debt Advice
StepChange
StepChange Debt Charity is a registered charity that offers free, private, debt advice and help.
Phone: 0800 138 1111
Monday – Friday from 8.00am – 8.00pm
Saturday from 8.00am – 4.00pm
The Money Advice Service
The Money Advice Service website
Call for free and impartial money advice.
Phone: 0800 138 7777
Monday – Friday from 8.00am – 8.00pm
Saturday from 9.00am – 1.00pm
National Debt Line
Phone: 0808 808 4000
Citizen’s Advice
Your local bureau can help with a range of issues. These include debt problems and advice if you are facing redundancy.
Government Organisations
Council Tax banding and Business Rates valuations and appeals.
Phone: 03000 501501
Contact council tax
LGSS Revenues and Benefits Services
PO Box 10607
Nottingham
NG6 6DU
By Telephone
Call 0808 164 8610
Council Offices
Horsham District Council
Parkside, Chart Way
Horsham, RH12 1RL
Complaints
The complaints process can be found on the Horsham District Council website
Contact benefits
By Post
LGSS Revenues and Benefits Services
PO Box 10607
Nottingham
NG6 6DU
By Telephone
Call 0808 164 8610
Council Offices
Horsham District Council
Parkside, Chart Way
Horsham, RH12 1RL
Complaints
The complaints process can be found on the Horsham District Council website
Contact business rates
By Post
LGSS Revenues and Benefits Services
PO Box 10607
Nottingham
NG6 6DU
By Telephone
Call 0808 164 8610
Council Offices
Horsham District Council
Parkside, Chart Way
Horsham, RH12 1RL
Complaints
The complaints process can be found on the Horsham District Council website
Contact recovery
Contact the Recovery team if Court Action has commenced on any Council Tax or Business Rates balances.
By Post
LGSS Revenues and Benefits Services
PO Box 10607
Nottingham
NG6 6DU
By Telephone
Call 0808 164 8610
Council Offices
Horsham District Council
Parkside, Chart Way
Horsham, RH12 1RL
Complaints
The complaints process can be found on the Horsham District Council website
Contact enforcement agencies
The Council use three Enforcement Agencies, please contact the relevant company.
Rossendales Ltd
By phone
Enquiry and payment line: 0844 701 3980
24 Hour Automated Payment Line: 0845 078 1194
By Post
Rossendales Ltd
Wavell House
Holcombe Road
Helmshore, Rossendale
BB4 4NB
JTR Collections
By Phone
01933 623380
By Email
By Post
JTR collections
PO Box 7672
Wellingborough
NN8 9GW
Jacobs
By Phone
Queries – 0345 601 2692 / 0151 650 4800
Payments – 0330 008 0430
By Email
By Post
Jacobs
6 Europa Boulevard
Birkenhead
Merseyside
CH41 4PE
Contact self service or the web officer
Self service
For issues regarding Self Service, such as your login not working, please email the system support team. Please ensure you state your local authority and provide your username for all queries.
Website operation
For any issues concerning pages on the website, e.g. links not working, spelling mistakes etc, please email the webteam.
Information requests
We publish business data on our website, please check this before making a Freedom of Information or Data Protection Request
Contact Freedom of Information
For Freedom of Information requests about Council Tax, Benefits and Business Rates please contact Horsham District Council – dpa@horsham.gov.uk
Data Protection
For all Data Protection queries please email dpa@horsham.gov.uk
Website information
Website Information
Privacy Policy
Privacy Statement
Our Privacy Policy is designed to tell you about our practices regarding the collection, use and disclosure of information that you may provide via the LGSS Horsham website. Whenever you use this site, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.
Ways that we collect information
Horsham District Council does not capture and store any personal information about individuals who access this web site, except where you voluntarily choose to give us your personal details via online forms, email, or by enquiring about any of our services. In the latter case, the personal data you give Horsham District Council will be used exclusively for providing you with the information you have requested.
Statistical information such as URL, type of browser and the IP address of site visitors is automatically monitored. This information is not linked to personally identifiable information and is only used by the Council for system administration and to evaluate the use of the site.
An IP address is a number assigned to your computer by your Internet Service Provider (ISP), so you can access the Internet. It is generally considered to be non-personally identifiable information, because in most cases an IP address is dynamic (changing each time you connect to the Internet), rather than static (unique to a particular user’s computer).
For further information contact:
Email: dpa@horsham.gov.uk
Submission of personal information (data)
When you supply any personal information to Horsham District Council (e.g. when applying using an online form, or adding your details to an online information service) we have legal obligations towards you in the way we deal with that data.
We must collect the information fairly; we must let you know how we will use it; and we must tell you in advance if it becomes necessary to pass the information on to anyone else.
All personal information that we obtain from you will be dealt with in accordance with the provisions of this Privacy Policy and the Data Protection Act 1998. We will hold your personal information on our systems for as long as it is needed for the service you have requested, and remove it in the event that the purpose has been met.
Cookies
A cookie is a piece of data stored locally on your computer and contains information about your activities on the Internet. On our website, we use cookies to track users’ progress through the site, allowing us to make improvements based on usage data. The information in a cookie does not contain any personally identifiable information you submit to our site.
Once you close your browser, our access to the cookie terminates. You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. If you choose not to accept the cookie, this will not affect your access to the majority of information available on our website. However, you will not be able to make full use of our online services.
The Information Commissioner’s Office (ICO) provides in depth information about cookies.
Web Statistics
We use a third-party system to generate statistics about visits to the website. This system uses cookies to collect anonymous data about visits to the website.
Disclosure
Except as otherwise stated, we may use information you provide via this site to improve the content, to communicate information to you (if you have requested it), for internal research purposes, and for the purposes specified in this Privacy Policy.
We do not disclose any information you provide via the site to any third parties or other government departments except where:
- Such disclosures are necessary to fulfil our service obligations to you in which case we will require such third parties to agree to treat it in accordance with this Privacy Policy.
- Required by applicable laws, courts orders, or government regulations (for example to prevent or detect crime).
- You give us permission to do so.
Access to and correction of personal information
We will take all reasonable steps in accordance with our legal obligations to update or correct personally identifiable information in our possession that you submit via this site.
You have a right to ask to see details of any personal information that we hold about you. If you wish to do so please contact our Data Protection Officer on dpa@horsham.gov.uk.
Security
Horsham District Council has a legal duty to protect the confidentiality of taxpayer information. We take all reasonable steps to protect any information you submit via our website in accordance with legislation such as the Data Protection Act 1998.
Please be aware that transmission of personal data to us via email is not secure, unless stated on the page where the form is located.
Where you use passwords, ID numbers, or other special access features on this site, you also have a responsibility to take reasonable steps to safeguard them.
Links to other websites
This site contains links and references to other websites. Please be aware that this Privacy Policy does not apply to those websites and we encourage you to read the Privacy Policy of every website you visit.
Third-Party Scripts
Some components of this website use third-party technologies. Our privacy policy does not cover these services in all instances.
Disclaimer
Whilst Horsham District Council makes every effort to keep the information on this web site accurate, we disclaim any warranty or representation, express or implied about its accuracy, completeness or appropriateness for a particular purpose. Thus you assume full responsibility for using the information on this website, and you understand and agree that neither Mid Sussex District Council nor any of its employees or agents is responsible or liable for any claim, loss or damage resulting from its use.
Horsham District Council is also not responsible for the contents or reliability of linked websites and does not necessarily endorse the views expressed within them. Listing shall not be taken as endorsement of any kind. We cannot guarantee that these links will work all of the time and we have no control over availability of the linked pages.
The views expressed on this website are not necessarily those of LGSS or Horsham District Council.
Help points
Help points provide a point of contact where you will be able pick up a selection of Benefits forms.
Where can I find a help point?
The following are addresses of all of our help points and their opening times.
Mondays, Wednesdays & Fridays, 09:00 – 13:00
Horsham District Council
Parkside, Chart Way
Horsham, RH12 1RL